support contact

phone: (505) 395-6222

email: hello@bhwydesigns.com

frequently asked questions

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Do you ship only in the US? What about local pick-up?

I ship to the US, Canada and several European countries. For shipping and handling in the US there is a flat rate of $10. Local pick-up is available and it is free. Be sure to choose and check the box for local pick-up at check-out. For more information on my shipping policy check the quick link below in the footer.

Customers are concerned about privacy. How do you handle and secure personal information?

Privacy is extremely important to me and customer information will not in any way be sold or otherwise compromised. More detailed information on my business privacy policy can be viewed below in the footer quick links.

What about refunds? Is there a policy regarding exchanges or credits?

Refunds or exchanges of any purchase within 14-30 days of receipt only, provided that items are in original condition. No cash refunds. Only regular priced items may be returned for refund or exchange. Please refer to MY PROMISE TO YOU and the refund policy below in the quick links section of the footer for more information.